AT Park help AT Park help

Update credit or debit card

Customers must update their own credit or debit card details. For security reasons, AT staff are not able to do this for you.

In the AT Park app

1. Tap menu icon
2. Tap ‘Account’
3. Tap ‘Log in with AT Park ID’
4. Enter email address and password for your MyAT account
5. Tap ‘Card details’
6. Tap ‘Edit card details’
7. Enter card details
8. Tap ‘Update’

Via the AT website

1. Log in to your MyAT account
2. Click on ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. Click ‘Edit’ (next to your current card details)
5. Click ‘Edit card details’
6. Enter new details
7. Click ‘Submit’

Change email address

Your email address is your MyAT username. To change it, log in to your MyAT account. 

To change your email address:

1. Log in to your MyAT account, using your current email address and password
2. Click ‘My details’ button
3. Click ‘Change email’ (underneath existing email address)
4. Enter new email address
5. Click ‘Save’
6. Check the inbox of your new email address for a link to confirm your new email address, follow instructions to confirm email
7. Log out of MyAT
8. Log back in using new the email address

If you have tried this process and your email address is not updating, please contact us.

Add a vehicle

Vehicle details cannot be changed while there is an active parking session. The AT park system requires at least one vehicle licence plate number to be in the account at all times.

In the AT Park app

1. Tap menu icon
2. Tap ‘Account’
3. Tap ‘Log in with AT Park ID’
4. Enter email address and password for your MyAT account
5. Tap ‘Vehicles’
6. Tap ‘Add vehicle’
7. Enter vehicle licence plate number
8. Tap ‘Add vehicle’

Via the AT website

1. Log in to your MyAT account
2. Click on ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Vehicles'
5. Click ‘Add’
6. Enter licence plate number
7. Click ‘Save'

Remove a vehicle

Vehicle details cannot be changed while there is an active parking session. The AT park system requires at least one vehicle licence plate number to be in the account at all times.

In the AT Park app

1. Tap menu icon
2. Tap ‘Account’
3. Tap ‘Log in with AT Park ID’
4. Enter email address and password for your MyAT account
5. Tap ‘Vehicles’
6. Android: Tap ‘Delete’ button for vehicle you want to remove
   iPhone: Swipe left on the licence plate number and tap 'Delete'
7. Tap 'Confirm'

Via the AT website

1. Log in to your MyAT account
2. Click on ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Vehicles'
5. Click ‘Edit' next to the vehicle you want to remove
6. Click 'Delete'
7. Click ‘Confirm'
8. Click 'Close'

Add a mobile number

The AT Park system requires at least one mobile phone number to be in the account at all times. You are not able to delete the number if it is the only number in the account.

In the AT Park app

1. Tap menu icon
2. Tap ‘Account’
3. Tap ‘Log in with AT Park ID’
4. Enter email address and password for your MyAT account
5. Tap ‘Motorists’
6. Tap ‘Add motorist’
7. Enter mobile number
8. Tap ‘Add motorist’

Via the AT website

1. Log in to your MyAT account
2. Click on ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Motorists'
5. Click ‘Add’
6. Enter mobile number
7. Select parking reminders
8. Click ‘Save’

New phone (same phone number)

If you already have an AT Park account and have a new phone, install the app and enter the phone number from your AT Park account.

1. Install the AT Park app on your new phone
2. When the app is opened for the first time, enter your phone number on the phone verification screen
3. You will be sent a 6 digit SMS code
4. Enter the code to verify app is installed on your phone

New phone number

If you have a new phone number, you will need to log in to your MyAT account to add the new phone number before you can use the number with the app.

1. Log in to your MyAT account
2. Click ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Motorists'
5. Click ‘Add’
6. Enter mobile number
7. Select parking reminders
8. Click ‘Save’
9. To delete old phone number, click ‘Edit’ (next to old phone number)
10. Click ‘Delete’ to remove the old phone number from the account
11. Now you can reinstall the AT Park app. If you have installed the app before updating your phone number, uninstall the app and reinstall again.
12. When the app is opened for the first time, enter new phone number on the phone verification screen
13. You will be sent a 6 digit SMS code
14. Enter the code to verify app is installed on your phone

Maximum stay time

When you start a parking session, think about how long you need to park for and then set the maximum stay time for your parking session.

Use the slider to select your maximum stay time.

The parking session will stop when it reaches your maximum stay time.

If you want to keep parking after your maximum stay time, you can start a new session.

Parking reminder

If you have activated the parking reminder, you will receive a reminder 10 minutes before your session ends, based on the maximum stay time selected.

For example, if you set the maximum stay time to 1 hour then you will receive a reminder 10 minutes before the expiry of this 1 hour. This reminder gives you time to choose what to do - stop the session, move your car, or start a new parking session.

Activate parking reminder in AT Park app

1. Tap menu icon
2. Tap ‘Account’
3. Tap ‘Log in with AT Park ID’
4. Enter email address and password for your MyAT account
5. Tap ‘Reminder’
6. Select option: ‘Always send’ / ‘Never send’ / ‘Ask each time’
7. Tap ‘OK’

Activate parking reminder via AT website

1. Log in to your MyAT account
2. Click on ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Mobile phones'
5. Click ‘Edit’
6. Select Parking reminder option: ‘Always send’ / ‘Never send’ / ‘Ask each time’
7. Click ‘Update’

Driving reminder

​If you have activated the driving reminder, you will receive an in-app notification if the app detects that you are moving at speed and you have an active parking session.

The driving reminder is only available when you start a parking session using the app.

For the driving reminder to work, the ‘Location’ setting on your phone must be turned on.

We do not have a specific speed threshold for the reminder to occur. It varies from one device to another.

Activate driving reminder in AT Park app

1. Tap menu icon
2. Tap ‘Account’
3. Tap ‘Log in with AT Park ID’
4. Enter email address and password for your MyAT account
5. Tap ‘Reminder’
6. Select option: ‘Always send’ / ‘Never send’ / ‘Ask each time’
7. Tap ‘OK’

Activate driving reminder via AT website

1. Log in to your MyAT account
2. Click on ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Mobile phones'
5. Click ‘Edit’
6. Select Driving reminder option: ‘Always send’ / ‘Never send’ / ‘Ask each time’
7. Click ‘Update’

Find area ID numbers using the AT Park app

1. Open the AT Park app and go to the map
2. Zoom in to a street or car park
3. Click on a 'P' symbol and the Area ID number, street name and tariff will be displayed.

Live availability in the AT Park app map

Using the AT Park app map

Image: The Area ID sticker on a payment machine.

Payment method

Payment can only be made with the credit or debit card you enter in to your AT Park account.

Credit or debit cards we accept are MasterCard, Visa, American Express, and Diners Club.

Auckland Transport does not hold money in your AT Park account.

Your registered card will only be charged for the amount required for a parking session, at the time you complete a parking session.

There are no additional fees for using your credit or debit card.

Transaction history and invoices

In the AT Park app

1. Tap the menu icon
2. Tap 'Parking History' (Android) 'History' (iPhone)
3. A list of recent parking transactions will display
4. Tap 'Show more' to see more transaction history
5. To create a PDF invoice for a single transaction from the app, tap on a transaction and an invoice will be created for that transaction

Via the AT website

Log in to your MyAT account to generate a tax invoice and export your transaction history. You can view transactions for each month, and filter by vehicle.

1. Log in to your MyAT account
2. Click ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. Click ‘Transactions’
5. Using the dropdown menus, select the month, year and vehicle you want to see details for, then click ‘Search’ – you will see a list of parking transactions for the selected month
6. Below the list, click on the links to ‘Download invoice’ or ‘Export to excel’

Failed payment and negative balance

Failed payment

If a payment fails the system will try to make the payment at the end of the day, and again after 3 and 7 days. If a failed transaction is still unpaid after 90 days, we will pass the debt to a third-party debt collector and you will be liable for any applicable fees and commission.

A failed payment will occur when your credit or debit card has insufficient funds available or has expired, and will result in your account having a negative balance.

Account has negative balance

If your AT Park account has a negative balance you will not be able to start a parking session.

To clear negative balance:

1. Check or update credit card details - check your card has enough money to cover the negative balance, or update your card details in your AT Park account.
2. Then attempt to start a parking session.
3. When you attempt to start a parking session, your AT Park account will then try to connect with your card provider to pay for the negative balance.
4. Once connected and paid, your balance should show $0.00, and you can use AT Park.

If the attempt to start a parking session fails:

1. Look at your account balance, it should show $0.00 if the clearance of the negative balance was successful.
2. If the balance is still negative, wait for few seconds and then tap on the refresh symbol (above the balance), it should now show the balance $0.00.
3. If the balance is still negative, please contact us.

Cost of parking

​There is a minimum time for a parking session of 15 minutes.

The cost of parking is shown when you enter the area ID to start a session in the AT Park app or via the website.

Once you start a parking session, it will be live until you stop it, or it automatically times out in some areas.

The system will charge your credit or debit card for the time you use, based on when you start and stop a parking session. For example, if you start a parking session and then return to your vehicle and stop your parking after 40 minutes, you will be charged for 40 minutes of parking.

If there is a time limit, the system will automatically stop your session after the time shown on the parking sign, for example, if you park in a 2-hour zone, once you start a session, you will have up to 2 hours of parking.

​Graduated tariff zones

​In some paid parking areas, AT uses a graduated tariff to encourage short-term parking. In these graduated tariff zones, the hourly rate doubles after 2 hours, for example, $2 per hour for the first 2 hours, then $4 per hour for any hours after that.

AT Park has been set up so you cannot stop and start parking sessions to keep parking on the cheaper rate.

In a graduated tariff zone, if you stop a parking session and start another one (with the same Area ID) within 60 minutes, AT Park will carry on from when your last session ended. If you start another session after more than 60 minutes, then you will be charged at the cheaper rate.

Refunds

Refund requests are assessed on a case-by-case basis. Auckland Transport will review each refund request and respond to the customer within 10 working days. Please note that we will contact you within this time frame, this does not mean that the matter will be finalised within this time.

If a refund is granted, refunds are credited to the credit or debit card in your AT Park account.

To request a refund, call 09 528 7275 (7am to 10pm, 7 days) or contact us online.

​Enforcement

When you use park in pay by plate areas there is no need to display a ticket on your dashboard. Parking officers use licence plate recognition to check vehicle registration plates and see parking has been paid.

If you believe you have been issued an infringement by mistake when you paid using AT Park, learn how to query a parking infringement.

Start and stop parking using the app

Start a parking session

1. Enter the Area ID
2. Check vehicle is one you want to use, or tap on vehicle icon and select another vehicle
3. Tap 'Next'
4. Set your maximum stay time with the slider
5. Check tariff information
6. Tap 'Start parking'

Stop a parking session

When you are ready to leave, stop your parking session.

Start and stop parking via website

Start a parking session

1. Log in to your MyAT account
2. Click ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Parking'
5. Check or select vehicle and motorist
6. Click 'Next'
7. Set your maximum stay time with the slider
8. Check tariff information
9. Click 'Start parking'

Stop a parking session

1. Log in to your MyAT account
2. Click ‘AT Park’ to see options
3. Click ‘Manage account’ to go to the AT Park portal
4. From the menu select 'Parking'
5. Click 'Stop parking'

​Start and stop parking by text (SMS)

Note: From 27 May 2021, the SMS option to start or stop a parking session will not be available.

​Send text (SMS) message to 2824.

You must use a phone registered to your AT Park account.

Single vehicle account

• To start your parking session, send a text message with the word PARK <space> and the Area ID, eg PARK 101010.
• To stop your parking session, send a text with the word STOP.

Multiple vehicle account

• To start your parking session, send a text message with the word PARK <space> the Area ID <space> and your vehicle registration, eg PARK 101010 35REGO.
• To stop your parking session, send a text with the word STOP <space> and your vehicle registration, eg STOP 35REGO.