Apply for SuperGold concession Apply for SuperGold concession

Apply online

1. Log in to your MyAT account
2. Select "View all cards" then select the card you want to apply the SuperGold concession to
3. Select the "Available products" tab
4. Select "Apply for a concession"
5. Choose "SuperGold" from the concession type list. 
6. Attach a photo of your SuperGold card showing your client number, and attach a copy of another proof of ID (maximum file size of 10MB). If you are unable to, then you can load your concession in person, or apply by post.
7. Submit the form.

We will contact you via email to advise that your concession has been successfully loaded. You will need to tag-on to public transport within 60 days to finalise your concession on your AT HOP card. If you do not tag on within 60 days the concession will expire and you will need to call us so that we can reactivate it. You will be charged adult fares until the concession is reloaded.

How to apply for the SuperGold concession online if your gold AT HOP card is registered as a linked account and not the primary account?

If you have your gold AT HOP card registered as a linked account, that is not the primary account, you will not be able to submit a concession application online. Instead, visit an AT Customer Service Centre or apply for the concession via post to load your concession.

Apply by post

Download and print the concession form (PDF 104KB).

Ensure you have filled in your name, address, SuperGold card client number, your new gold AT HOP card number, email address if you have one, and included photocopies of your SuperGold card showing your client number and another proof of ID.

• Please do not include originals as we only need photocopies.
• We cannot load your concession if we do not have these photocopies for proof of eligibility.

You will need to tag-on to public transport within 60 days to finalise your concession on your AT HOP card.

Why do I need to send a copy of my photo ID along with this form, when I have already shown it to purchase my gold AT HOP card?

We want to be sure that only those customers who are entitled to a SuperGold card are provided with both the gold AT HOP card and the SuperGold concession. This information is required to complete the card registration and concession application processes. It also helps us to ensure that it is you and not someone else who is trying to have the concession loaded on to your card. We would not want to load your concession onto a card that ends up being used by someone pretending to be you.

Load your concession in person

Once you have registered your gold AT HOP card, you can visit an AT Customer Service Centre with your AT HOP card, SuperGold card and another proof of ID in person, and we will load the concession while you are there. Note: AT HOP retailers are not able to load concessions.