Luggage on public transport Luggage on public transport

A guide to travelling on buses, trains and ferries with prams, luggage and other items.

Prams and luggage on buses

Prams can usually be accommodated on buses.

Within reason, luggage and other items can be taken on board, however space is often limited so check with your service operator before you travel.

Find bus transport operators' contact details.

Please note: for safety reasons pushchairs may be required to be folded down before boarding to ensure they can be safely stowed. For space reasons, buses are unable to carry some larger style pushchairs, see Bus accessibility information for measurements which should be used for guidance only.

Prams and luggage on trains

Prams are permitted on trains. Please ensure you put the brake on prams when waiting on platforms and on board the train. Use the mobility ramps located on the middle carriage of the 3 car trains, or the second and fifth carriages of the 6 car trains for boarding.

To assist passengers with prams, AT Metro are currently rolling out train station platform markings to help you board the central carriages with automatic ramps. These markings are planned to be completed at all train stations on the Auckland rail network at the end of 2017.

Train stations which currently have platform markings are:

Avondale
Fruitvale Rd
New Lynn
Sylvia Park
Takanini
Te Mahia
Orakei
Glen Innes
Otahuhu
Te Papapa
Onehunga
Manukau
Puhinui
Ellerslie
Greenlane
Papakura (platforms 1, 2 & 4)
Swanson

Within reason, luggage and other items can be taken on board, however space is often limited so check with the train operator, Transdev, before you travel. Transdev can be contacted by phone or by email.

Find train transport operator contact details.

Rail bus services

We endeavour to make rail buses accessible to all passengers, unfortunately at times some services may not be accessible to pushchairs or other large items of luggage.

Find out more information about rail buses.

Prams and luggage on ferries

Prams can usually be taken on ferries.

Within reason, luggage and other items can be taken on board, however space is often limited so please check with your ferry operators before you travel.

Find ferry transport operators' contact details.

Public transport accessibility information

Auckland Transport is continually striving to improve services for people with access challenges and those with mobility issues. Read more about accessible travel.

Storage facilities

Together with our partner ELocker, Auckland Transport have installed some electronic lockers so that passengers can safely and securely store bags and luggage on a hourly, daily, or weekly basis.

Storage facilities at Downtown Ferry Terminal

Downtown Ferry Terminal

Medium lockers: 20 available (27cm [w] x 81.5cm [h] x 50cm [d])
Large lockers: 20 available (39.5cm [w] x 81.5cm [h] x 72cm [d])

Matiatia Wharf

Small lockers: 20 available (19.5cm [w] x 30.9cm [h] x 50cm [d])
Medium lockers: 20 available (27cm [w] x 81.5cm [h] x 50cm [d])

Manukau Bus Station

Medium lockers: 20 available (27cm [w] x 81.5cm [h] x 50cm [d])
Large lockers: 20 available (39.5cm [w] x 81.5cm [h] x 72cm [d])

Please note that the measurements above are approximate.

More Information

Lockers can be hired for a minimum of 1 hour and a maximum of 7 days.

Payment can be made by credit or debit card.

Languages available: English, Mandarin, Cantonese, Hindi, Korean, Japanese, Malaysian, Tamil, Dutch and German.

Download the ELocker User guide and Support Manual (PDF 2.45MB).

All customer enquiries and contact should be directed to the ELocker helpline on 09 930 6778 or support@elocker.co.nz.