How can I get in touch with Auckland Transport?

You call us at 09 366 6400 or contact us online by completing a form to report a problem request information or provide feedback.

How do I report a problem on Auckland’s roads?

You report a problem by completing a form online on the Auckland Transport Contact us page.

Contact us

Q: How can I make a complaint to Auckland Transport?

You contact us online by completing a form to report a problem, request information, report illegal parking, or provide other feedback.

Contact us online

You can now use online forms to report a problem, request information, report illegal parking, or provide other feedback.

Get in touch

Online forms have been designed to ensure that the correct team receives your request.

Pay or query a fine

Pay or query fines and infringements online

Get information to help you with the fines and infringement process and payments timeline.

Fines infringements

Get help with your travel

For queries related to your HOP card, please see the AT HOP card section of the website or download the AT Mobile app to check your balance on the go.

Use Journey Planner to plan your travel Real-time information on Live Departures

AT HOP and Journey Planner live chat

Monday to Friday: 8am to 5pm

Start chat

Customer service centres

Find locations and operating hours for all our customer service centres.

Customer service centres

Contact us by phone

For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).

Public transport

09 366 6400

Monday to Friday: 6am to 8pm. Weekends and Public Holidays: 8am to 6:30pm.

AT HOP

09 366 4467

Monday to Friday 6am to 8pm. Weekends and public holidays: 8am to 6:30pm

Public Transport and AT HOP for Auckland calling areas

0800 103 080

Call for queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

General roading and parking

09 355 3553

Fax: 09 355 3550 24 hours, 7 days a week.

AT Park

09 528 7275

7am to 10pm, 7 days a week.

KiwiRail

0800 808 400

To report problems with railway crossings.

Train station maintenance

09-336-8914

To report damage at train stations.

See Bus, train & ferry operator contact details for area-wise operators.

Contact the Harbourmasters office for maritime enquiries.

Write to us

AT General

Auckland Transport General Private Bag 92250, Auckland 1142

AT HOP

AT HOP Private Bag 92250, Auckland 1142

Parking - Infringement query

Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking - Infringement payment

Auckland Transport, Parking Infringement Payment, Private Bag 92260, Auckland 1142

Submit an official information request

How to submit an information request

Last updated 6/02/2024

Contact us online

Get in touch

Pay or query a fine

Pay or query fines and infringements online

Get help with your travel

AT HOP and Journey Planner live chat

Customer service centres

Contact us by phone

Public transport

AT HOP

Public Transport and AT HOP for Auckland calling areas

General roading and parking

AT Park

KiwiRail

Train station maintenance

Write to us

AT General

AT HOP

Parking - Infringement query

Parking - Infringement payment

Submit an official information request

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