Expired AT HOP cards

If your registered HOP card expires

We will notify you via email when your card is about to expire or if it has already expired. Emails will be sent from at@e.at.govt.nz. 

• Follow the instructions in the email to receive a new HOP card in the mail for free.
• Note that currently there is no visible expiry date printed on your HOP card or mentioned in your MyAT account.

If your card is unregistered

• visit your nearest Auckland Transport Customer Service Centre, or
• call the Contact Centre on 09 366 4467.

If you travel with an expired HOP card

You will receive an error message saying “Card Problem Buy a Cash Ticket”.

This may be because your card has expired, and you will need to:

• visit your nearest Auckland Transport Customer Service Centre, or
• call the Contact Centre on 09 366 4467.

Note that all confirmed expired HOP cards will be replaced free of charge.

For travel on trains and ferries, you can also purchase a paper ticket at the terminal. 

Remaining balance and concession on your expired HOP card

• Any remaining balance on your expired HOP card can be transferred to your new, replacement card through a balance transfer.
• Any pending transaction will be reversed onto your nominated EFTPOS/credit card or bank account.
• If you had a concession on your expired HOP card, this will also be transferred to the replacement card, except Community Connect concession. 
  • You will need to reapply for the Community Connect concession to be applied to your new HOP card.