Customer service centres Customer service centres
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Public transport and AT HOP enquiries
Albany Park and Ride
Location:
Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Waitematā Station (Britomart)
Location:
Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
Constellation Park and Ride
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay
| Regular hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday and public holidays | 8:30am to 5pm |
| Sunday | Closed |
Downtown Ferry Terminal
Location:
Pier 1, 99 Quay Street, Auckland CBD
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 9am to 5:30pm |
Manukau Bus Station
Location:
16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
New Lynn Interchange
Location:
2 Clark Street, New Lynn
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
Newmarket Station
Location:
48A Remuera Road, Newmarket (opposite Nuffield Street)
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
Panmure Train Station
Location:
Panmure Station, Ellerslie-Panmure Highway
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
Papakura Train Station
Location:
Platform 3, Railway Street West, Papakura
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday |
8:30am to 5pm |
| Sunday and public holidays | Closed |
Puhinui Train Station
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
Smales Farm Bus Station
Location:
Northern Busway, 150 Shakespeare Road, Takapuna
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Waiheke Library
Location:
| Hours |
|
|---|---|
| Monday to Friday | 9am to 6pm |
| Saturday and Sunday | 10.30am to 4pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Warkworth Library
Location:
| Hours |
|
|---|---|
| Monday to Friday | 8:30am to 5pm |
| Saturday | 9am to 3pm |
| Sunday | 10am to 3pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Parking, road and general enquiries
Auckland CBD
Location:
Central City Library, 44 - 46 Lorne Street, Auckland CBD
| Hours | |
|---|---|
| Monday - Friday | 9am to 8pm |
| Saturday - Sunday | 10am to 5pm |
| Public holidays | Closed |
West Auckland
Location:
Waitakere Central Library 3 Ratanui Steet, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
South Auckland
Location:
Manukau Library, 3 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 9am to 5pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
North Shore
Location:
Takapuna Library, 9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 9.30am to 4.30pm |
| Public holidays | Closed |