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Lost property Lost property

Auckland Transport does not hold lost property but the providers of public transport services do where possible.

If you have lost something on a bus, ferry or train please supply as many details as possible of the service you were using when you lost the item.

If you find lost property on a service, please do not touch the item and notify a staff member on board as soon as possible.

Lost property on buses

If you have left something on the:

  • bus 38 and the Airport service - call 09 257 7688 (between the hours of 9:00 am and 4:00 pm).
  • CityLink, InnerLink or OuterLink - call 09 373 9125.

For all other services, please call us on 09 366 6400 and we will put you in touch with the appropriate bus operator you travelled with.

This process also applies if you have lost something on a rail bus to. 

If you find lost property on a bus, please do not touch the item and notify a staff member on board as soon as possible.

Lost property on trains

If you’ve left something on a train, you’ll need to contact Auckland One Rail (AOR), who operate trains in the Auckland region.

You can contact Auckland One Rail by phone, email, or by filling out the Lost Property web form on Auckland One Rail’s website. Whichever method you choose, be sure to provide the following information:

  • Your name, address, and daytime phone number
  • The date you lost the item
  • A full description of the item (make, model, colour, and/or any other identifying characteristics)
  • The time of the train you were on
  • The stations you boarded and disembarked at.

 

Web contact form 

Auckland One Rail lost property | Lost, Stolen, Found Property
We recommend using this form, to allow AOR to easily track your inquiry in their system. You can also attach a photo of your lost item here. 

Phone

 09 969 7754 Monday to Friday, 9am to 5pm

Your call may be answered by a machine. If this happens, don’t worry. Just leave your details and they’ll get back to you.

Email

lostproperty@aucklandonerail.co.nz

Find out more about AOR’s process to recover lost property on the Auckland One Rail website.  

All items of lost property found on board trains or at stations should be handed in to the Lost Property Office in the following location:

Lost Property Office
Level B1
Waitematā Station (Britomart) East

Lost property on ferries

If you find lost property on a ferry, please do not touch the item and notify a crew member on board as soon as possible.

If you have left something on a ferry, please contact the ferry operator directly.

Find ferry transport operators' contact details.

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